Refund policy

At No Bad Science, we are committed to delivering products that meet the highest quality standards. Because our products are consumable food and nutritional supplements, we cannot accept returns or exchanges once an order has been delivered, except in the situations outlined below.

Eligible for a Refund or Replacement

We will gladly offer a replacement or refund if:

* You receive a damaged product.
* You receive the wrong product.
* Your order is incomplete or items are missing.
* The product arrives in a visibly tampered or compromised condition.
* There is a verified manufacturing defect.

Not Eligible for Returns or Refunds

We are unable to accept returns or issue refunds for:

* Opened or used products.
* Products returned without their original packaging.
* Orders placed by mistake.
* Change of mind after purchase.
* Taste, flavour, texture, or personal preference.
* Products that have been damaged due to improper storage or handling after delivery.
* Minor variations in colour, texture, or appearance that naturally occur in food and nutritional products.

Reporting an Issue

If you believe your order qualifies for a replacement or refund, please contact us within 48 hours of delivery.

Please include:

* Your order number
* A description of the issue
* Clear photographs of the product, packaging, and shipping label
* An unboxing video, where available, to help us investigate your claim more efficiently

Claims submitted after 48 hours of delivery may not be eligible for review.

Refund Process

Once we receive your request, our team will review the information provided.

If your claim is approved, we will either:

* Send a replacement product at no additional cost, or
* Issue a refund to your original payment method.

Approved refunds are typically processed within 5–7 business days, depending on your payment provider or bank.

Order Cancellation

Orders may be cancelled before they have been processed or dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled.

If a cancelled order has already been paid for, the refund will be processed to the original payment method.

Shipping Charges

Shipping charges are non-refundable unless the refund or replacement is due to an error on our part, such as an incorrect or damaged product.

Quality Commitment

Every product from No Bad Science is manufactured and tested to meet strict quality standards. If you ever have concerns about the quality or authenticity of a product you’ve received, please contact our support team and we’ll be happy to assist you.

Contact Us

For any questions regarding returns, refunds, or replacements, please contact us:

No Bad Science
Email: hello@nobadscience.in